Location: Medicross Benoni Netcare
ROLE SUMMARY
The Administration Controller is responsible for monitoring and maintaining acceptable and accurate
administration of the allocated business units.
The incumbent will take responsibility for liaising between departments and staff members.
Key work output and accountabilities
Update daily the RIT Reconciliation.
E-mail on a monthly basis the RIT report to finance.
Transfer unpaid medical scheme balances to patient liable and insert comment.
Prepare and submit journals, when relevant, for authorisation.
Ensure timeous processing of authorised journals.
Handling patient and medical scheme enquiries in a professional and timely manner.
Follow up on pending claims not submitted to Medical Aid.
General management and administration pertaining to outstanding debt.
Generate reports, interpret data and action accordingly.
Notify management of high risk debt identified.
Identify possible high risk accounts to be handed over.
Ensure debtor days are in line with company targets.
Daily monitoring of collections.
Print and follow up on unallocated payments.
Manage and attend to all rejections on remittance advices from third parties i.e. medical schemes.
Manage private accounts by printing a daily age analysis report.
On a monthly basis identify small balance write offs and other uncollectable/high risk debt to be
written off.
Handle queries relating to accounts outstanding.
REQUIREMENTS
Grade 12 or equivalent NQF 4 certificate.
Higher certificate in Financial Management NQF level 5 (Essential).
Work experience
3 years’ experience as a credit or debtors controller in a clinic/hospital environment.
Experience in the Medical Industry would be advantageous.
KNOWLEDGE
Knowledge of medical aids.
Strong financial background.
Computer literacy.
Non Managerial/ Specialist Skills
Customer Focus and Service
Delivery
The capacity to identify and respond to the needs of *internal and
external customers.
Internal and external customers include patients, doctors, colleagues,
suppliers, visitors, vendors and any other person that requires a
relationship
Continuous Improvement The capacity to improve systems and processes to facilitate continuous
improvement.
Personal Work Ethic Capacity to instil an ethic of quality and consistency in self and others.
Building Relationships Capacity to establish constructive and effective relationships.
Communication The capacity to clearly present information, either written or verbal.
Teamwork Capacity to cooperate with others to work towards a common goal.
Technical Knowledge The capacity to perform a technical function to required standards.
Values and behaviours
Ensure formal payment arrangements are in place.
Follow up on payment arrangements.
Print and mail monthly statements.
Compliance to Company Policy & Procedure.
Adherence to the CSA (controlled self-assessment) audit standards.
Manage compliance to repeat audit findings.
Communication regarding changes relating to policies and general debt management.
Comply with the transformation goals of the organisation.
Netcare values At Netcare, our core value is care. We care about the dignity of our
patients and all members of the Netcare family. We care about the
participation of our people and our partners in everything we do. We care
about truth in all our actions. We are passionate about quality care and
professional excellence.
Care – The basis of our business. The professional, ethical patient care
and services we offer at every level of the organization.
Truth – The crucial element in building relationships that work.
Open communication with honesty and integrity is essential.
Dignity – An acknowledgement of the uniqueness of individuals.
A commitment to care with the qualities of respect and
understanding.
Compassion – We engage everyone with compassion and respond
with acts of compassion in all interactions with our patients and their
families.
Participation – The willingness and desire to work in productive and
creative partnerships with others and the commitment to
communicate.
The Netcare way Netcare is committed to providing quality care. Our basic service
standard holds us accountable for the below seven behaviours, which you
OTHER RULES
I always greet everyone to show my respect.
I always wear my name badge to show my identity.
I am always well-groomed to show my dignity.
I always practise proper hand hygiene to show my care.
I always engage to show my compassion.
I always say thank you to show my appreciation.
I always embrace diversity to show I am not a racist.
APPLICATION PROCESS
Netcare is an equal opportunity employer
The Company’s approved Employment Equity plan and targets will be considered as part of the recruitment
process aligned to the Group’s Employment Equity strategy. Netcare actively supports the recruitment of
people with disabilities.
HOW TO APPLY
Interested candidates who meet the above criteria are requested to e-mail a detailed CV to
pcdrecruitment@netcare.co.za
PLEASE NOTE
Please note that reference checks for internal applicants will be conducted with the applicant’s current
and past Netcare direct line managers and the relevant Netcare HR Managers. Therefore, employees are
encouraged to discuss internal job applications with their direct line manager to ensure that the line
manager is aware of the application.
The terms and conditions of employment relating to the function you have applied for will be based on
those in the Division within which you will be employed.
If a candidate has any disability that may impair the individual’s ability to perform the job function, the
candidate must kindly inform the employer so that an assessment for reasonable accommodation can
be made.
By applying for this position and providing us with your CV and other personal information, you are
consenting to the information being processed for possible recruitment and selection purposes only or
for such purposes relating to assessing the establishment of an employment relationship with yourself,
and this will be done in accordance with the applicable data protection and privacy legislation. We
confirm that such information will not be used for any other purpose without obtaining your prior
consent.
If your application is not successful, we will retain your CV and other information provided on our
electronic system for 12 months. If you object to your information being used in accordance with the
aforementioned clauses, please indicate your objection, and we will immediately securely destroy your
personal information.
Kindly note that only shortlisted candidates will be contacted. Applicants who have not been contacted
within 30 days of the closing date of this advert, should consider their application as unsuccessful.
