Please email CV directly to the advertiser:
Klerksdorp, North West Province – My client in the frozen food industry is looking for a Telesales representative. The Telesales generating sales for the company through closing sales deals over the phone and maintaining good customer relationships.
Areas of Responsibility (Your duties will include but are not limited to)
1 Sales
Contact potential and existing customers to inform them about a product or service, using scripts
Answer questions about products and the company
Ask questions to understand customer requirements and for the purpose of closing sales
Direct prospects to the field sales team when necessary
Place and process orders in an accurate manner
Ensure that correct quantities of stock are available
Ensure that you are well trained in the use of IQ program to assist client/s
Have suitable/extensive knowledge on all stock items
Keep abreast of new products, market conditions, advertising and promotional trends through discussions with Manager
2 Administration
Enter and update customer information in the database
Keep records of calls and sales and note useful information
3 Customer Service
Handle customer grievances to preserve the company’s reputation
Go the “extra mile” to meet sales quota and facilitate future sales
Always try to increase the orders with clients regarding unknown products.
4 Teamwork
Support department managers and co employees.
Actively participate as a member of the team
Performing any other task, not specified herein, which from time to time may be assigned by the manager.
5 Housekeeping and Safety Standards
Ensure that cleaning and housekeeping standards on equipment and work areas are maintained according to laid down standards and norms.
Ensure Personal hygiene standards are maintained
Take reasonable care for own health and safety as well as the health and safety of others
Wear the correct PPE in accordance with the company policy and procedures
No interference or abuse of any health, safety and environmental welfare equipment.
Be actively involved in the OHS System, partake in OHS activities as and when directed
Knowledge, skills, and experience required
Educational Background:
Grade 12 and previous experience in the FMCG field
Must be able to read, write, speak, and understand Afrikaans & English
Proven experience as telesales representative or other sales/customer service role
Proven track record of successfully meeting sales quota preferably over the phone
Knowledge/Skills:
Good knowledge of relevant computer programs and telephone systems
Ability to learn about products and services and describe/explain them to prospective clients
Excellent communication and interpersonal skills
Cool-tempered and able to handle rejection
Outstanding negotiation skills with the ability to resolve issues and address complaints
Operational Agility
Ensure Vision, Mission and Values underpin all activities
Competencies
Ability to show initiative
Self-motivated and reliable
Performance Driven
Well-organised
Salary:
R 7 000.00 – 9 000.00 plus commission
Email ronel@joblinkplacement.co.za
