RESPONSIBILITIES
Customer Service
IT Service Management
Operational Effectiveness
Provide first-line technical support
Ensure calls are attended to timeously as per agreed Service Level Agreements (SLA)/Operational Level Agreements (OLA)
Ensure network cabling is installed neatly and adhere to Occupational Health and Safe measures
Identify risks and escalate them to the relevant authority
Educate and assist users with basic usage of audio-visual and conferencing equipment.
QUALIFICATIONS
ITIL foundations, CompTIA A+/N+, Higher certificate in Systems Support/MCSE/MCITP/MCTS
Higher qualification will be an added advantage
CompTIA Security+ training will be an added advantage
Service Desk Institute: Service Desk & Support Analyst training is an added advantage
Windows Server 2016 training or higher is an added advantage
Microsoft Office 365 training is an added advantage
A valid drivers’ license and an ability to work after hours and on weekends is (mandatory) Ability to travel at short notice (mandatory).
5 years’ experience in IT Desktop Support inclusive on both on-site and remote support A minimum of 3 years’ experience in IT hardware support (Laptops, Desktops, Printers and Network Communication equipment)
A minimum of three years of networking first-line support
A minimum of one-year Office 365 experience
A minimum of 3 years’ experience in Windows 10 Operating system
A minimum of one-year Apple equipment support
Experience with creating network cables.
CLOSING DATE
12 April 2021
HOW TO APPLY
Suitable candidates should forward their applications to: hr.ict@twomountains.co.za
