Location : Bellville – Western Cape
Salary: R12,500.00 per month
Application Deadline: 11 December 2021
REQUIREMENTS
Matric/ Grade 12
Minimum matric result of 65 average with Mathematics and English
Call Centre Experience
Short term insurance related qualification (min NQF lev 4); or similar (Recommended)
Minimum of 3 years’ experience in short term insurance commercial lines and/or Agri assets
RESPONSIBILITIES
Providing telephonic/ email support to the intermediary on record, authorised representatives from the brokerage, and broker services;
Dealing with general insurance and policy specific enquiries;
Dealing with issuance of new policies/ policy maintenance/ renewal aspects of policies;
Assisting to resolve all insurance queries within required timeframe and compliance requirements;
Undertaking client follow-ups when policies are cancelled to ascertain the reasons and attempt to retain the policy onto books;
Undertaking to adjust premiums in line with new asset values;
Managing client expectation on expected turnaround times for submitted requests;
Adhering to underwriting criteria and regional requirements;
Assist with profiling the client with the best suitable product and underwriting criteria;
Advising brokers to ensure that we meet with clients’ needs in terms of the correct cover and product;
Assisting in implementing solutions for improvement; and
Standing in for Consultants should they be absent or on leave during busy periods or absence of key resources, assisting where required.
HOW TO APPLY :
Should you feel you qualify and meet the minimum requirements, please send your CV to : randy.ramanala@workforcestaffing.co.za
