Ref: 3897
Salary: R33 000 per month commensurate with experience and qualification
Qualifications / Requirements:
• Highly technical individual with proven customer relationship experience
• Exceptional organizational skills
• Individual needs to be experienced in engineering technical drawings and preferably have understanding of logistics and purchasing flow
• Computer literate in MS Word, Excel with a high level of PC skills
• Customer focus oriented
• Able to understand the business needs and drivers (Business Acumen)
• Be willing to provide customers with the information they need (informing)
• Can be counted on to take personal responsibility in challenging situations and be willing to engage in disputes in order to settle them equitably (conflict management)
• Firm and diplomatic when negotiating (negotiating)
Key Performance Areas:
• Build and maintain a professional customer relationship, whilst continually striving for service excellence and making the business the preferred supplier to customers
• Receive, review and respond to customer requests for spares quotations / enquiries according to departmental KPI’s
• Ensure that customer requirements are processed including consideration to applicable customs regulations
• Process customer order entries and keep the customer informed of their order progress
• Maintain customer quotes and sales orders within the database
• On time delivery; interaction with internal departments to ensure the customer promise dates / demands are met
• Act as liaison with customers, whilst interact with various Divisions to resolve amongst others, technical issues relating to spares
• Close communication / assistance with customers on all information relating to spares affecting their business operations
• Work closely with Purchasing Department to ensure accuracy of system product lead times and assist in any areas for improvement
• Work with management to attend to and document customer complaints and ensuring issues are resolved in a timely manner
• Prepare monthly customer sales reports as arranged
• Work closely with Sales Department to identify and follow up on spares orders as required
• Participate in the rotational on-call system
Email your updated CV to recruit@onlinepersonnel.co.za
