March 29, 2024

Compensation: R15000 – R18000 per month cost to the company
Benefits: none
Location: Johannesburg, Edenvale, Long Meadow Business Estate
Education level: Bachelor’s degree
Job level: Medium / Senior
Type: Permanent
Reference: # 18 Technical Writer
Company: SMD Technologies

WORK DESCRIPTION
A dynamic company, wholesale, retail and distribution company based in Modderfontein is looking for a technical writer who can assume the following roles and responsibilities and who meets the necessary requirements to join our team.

JOB SUMMARY
As a technical writer, you will be asked to write, compose, and develop product manuals, how-to guides, website help sections, articles, and other similar content that easily and clearly impart technical information to our consumers in such a way that it is displayed the professionalism, consistency and integrity of our brands.

RESPONSIBILITIES
Compilation of internal and external information on the operation of the product and manual needs.
Analyze the information needs of the user
Work with specialists in sales, product development, design, and marketing to compose new material and understand existing user materials and the purpose of new guides.
High-quality, easy-to-understand writing material, in print or online, for user guides / instruction manuals.
Review and edit your own work and the work of others.
Make amendments to written material according to suggestions from other departments.
Order illustrations, diagrams and photographs and incorporate them into the text
Create tutorials for users and / or internal staff
Adaptation of communications for different audiences
Edit and update existing marketing materials and user guides.
Advice, training and writing copies of the materials of other colleagues.
Attend informational and planning meetings
Indexing and cataloging material
Strict compliance with deadlines
Consistent, necessary, and accurate feedback and follow-up on current and future work and summaries.
Serve as an internal and external liaison to assist various departments
Accurately follow the writings
Adapt the tone and style of materials to match divisions within the company.
Collaborate with the internal design team on a day-to-day basis from manual production, packaging copying and product inserts.
Daily comments on the status of all jobs


REQUIREMENTS
A strong portfolio of relevant work
3 years or more of experience as a technical manual writer
Industry relevant diploma or degree
Excellent communication skills in English; written, oral and comprehension
Excellent language skills (grammar, punctuation) and a good eye for spotting mistakes.
Excellent writing, editing and proofreading skills.
Technical specification of the product and experience in the writing of the product manual.
Basic to advanced knowledge of consumer electronics products.
Ability to effectively study a product and complete a relevant instruction manual
Minimum of a basic knowledge of compliance legislation for instruction manuals and packaging, including knowledge of relevant consumer protection laws (CPA)
Basic knowledge of web copy, digital public relations
Creativity and content / campaign conceptualization skills.

HOW TO APPLY
Send your CV to: ami@smdtechnologies.com

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