SIGNA is recruiting unemployed youth for quality workplace experience through the Youth Employment Service (YES) initiative.
ABOUT THE YES INITIATIVE
The initiative was launched by the President in 2018 and is a partnership with government and labour department to collectively devise a national plan to build economic pathways for South Africa’s youth by creating workplace opportunities for South African youth over a period of 12 months.
Intern Support Engineer
Research and identify solutions to software and hardware issues.
Diagnose and troubleshoot technical issues, including account setup and network configuration.
Track computer system issues through to resolution, within agreed time limits
Talk clients through a series of actions,
either via phone, email, or chat, until they have solved a technical issue.
Properly escalate unresolved issues to appropriate internal teams (e.g., software developers)
Provide prompt and accurate feedback to customers.
Refer to internal database or external resources to provide accurate tech solutions.
Ensure all issues are properly logged.
Prioritize and manage several open issues at one time.
Follow up with clients to ensure their IT systems are fully functional after troubleshooting.
Prepare accurate and timely reports.
Document technical knowledge in the form of notes and manuals
Maintain jovial relationships with clients.
Confidence delivering training sessions.
Good customer service skills
Attention to detail.
Keen to take on responsibility and be accountable.
Excellent communication skills (written and verbal)
Strong command in English
Aged between 18 and 34.
Must be Unemployed.
Must not have taken part on the YES Programme before
HOW TO APPLY
Email CV to: firstname.lastname@example.org and state the name and location of the position on the subject line.
Midrand and surrounding areas.
CLOSING DATE : 09 July 2021
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