Email CV directly to the advertiser:
Internal Sales Administrator – Cape Town
DUTIES AND RESPONSIBILITIES
Customer service focused.
Understand Low Voltage Drives, LV Switchgear & Panels.
Ability to assist clients with price, availability of stock and technical enquiries.
Provide technical support to customers, Sales Engineers and other branches.
Prepare written quotations, including cost calculations, data sheets and drawings.
Process Sales orders via SYSPRO for customers including: issuing of dispatch notes and invoices.
Ensure that dispatch notes for deliveries are printed timeously to ensure same day deliveries are met.
Quotations, order processing and transmittal of order confirmations needs to be done within 24 hours from receipt of quote request or order confirmations.
Work instructions need to be issued promptly to avoid delays and to allow adequate time for the modifications to be done to ensure same day deliveries are met.
Monitor customers account status and notify the branch administrator at once for customer accounts that are in suspense.
Ensure DocuWare is kept up to date daily.
Ensure all open Sales Orders and Dispatch Notes are kept under control. (Invoice/cancel each one as soon as possible).
Ensure your Backlog File is kept up to date at all times.
QUALIFICATIONS AND EXPERIENCE
Matric/Grade 12
Diploma in Electrical Engineering or Electrical Trade will be an advantage.
3 to 4 years sales experience relating to electric Low Voltage Drives, LV Switchgear & Panels and associated products.
Computer literacy, Windows, MS Word, & Excel (SYSPRO is an advantage)
SPECIAL REQUIREMENTS
Excellent communication skills on all levels (Face-to-Face, telephonic and written)
Attention to detail
Ability to provide excellent customer service.
A keen sense of urgency and willingness to learn additional job related skills.
Must have patience, tact, a cheerful disposition and enthusiasm as well as the willingness to handle difficult situations
Ability to cope with high volumes of work.
Good numeracy abilities.
WORKING CONDITIONS
Predominantly office based
Is subject to work beyond normal working hours, evenings, weekends and holidays should the need arise
Email liesl@gpconsult.co.za
