CLOSING DATE & TIME: 1/18/2022 11:55 PM
Purpose of the Job: The Junior Customer Engineer is to provide IT end-user support to internal and external users of RAF ICT services.
Key Performance Areas
Ensure IT services are accessible to internal and external RAF customers.
Manage IT incidents and requests.
Setup new users.
Configure new equipment.
Update users on progress being made in solving their problems.
Escalate problems to Customer Engineer if necessary.
Adopt a proactive approach to prevent problems from arising.
Provide ICT support for RAF road shows.
Providing desktop support.
Provide software and hardware configuration according to business requirements.
Conduct installations and test computer equipment to ensure functionality.
Conduct troubleshooting, maintenance, upgrades and other activities required for efficient working of computer systems.
Undertake maintenance and repairs on damaged and repairable hardware.
Report on uneconomical repairs and recommend replacement.
Management of multifunctional devices and standalone scanners.
Establish connection and access to MFD and Standalone for all users.
Identify problems and escalate matters to third party where appropriate.
Manage replacement of consumables in the region.
Provide network & telephone support
Replace faulty devices.
Provide 1st line support of telephone infrastructure.
Provide 1st line of network support
Participate in power failover testing.
Asset Management
Undertake audits of hardware and software assets
Maintain and update a register of all ICT assets in the region
Conduct Bi-annual asset verification
Adherence to asset management policy
AV/VC Support
Attend VC requests
Attend to 1st line VC problems and escalate matters to Customer Engineer.
Reporting
Provide input to ICT Operations reports.
Compile Regional HSC report. (We do not have HSCs anymore)
HSC and CSC Support. (We don’t have HSCs anymore)
Setup new HSC and CSC’s based on the Regional plans.
Ensure compliance to OHS when setting up new sites.
Provide customers with regular reports and feedback on their service request.
Liaise with customer engineer to ensure timely incident resolution.
Qualifications and Experience
NQF 6 (Diploma or Advanced Certificate) in IT qualification.
Relevant 3 year’s system support experience.
Technical and behavioral competencies required
Personal mastery
Emotional wisdom
Ethics and governance
Customer orientation and customer focus
Citrix knowledge advantageous
Drivers licence
Willingness to travel and work extra hours
Road Accident Fund Values
Integrity,
Compassion,
Accountability,
Respect,
Excellence
Remuneration
Total cost to company applicable to this position is minimum R302 772.00 per annum, negotiable.
NB: “RAF offers Total Employment Cost packages with no additional contributions from the Employer, successful candidates are required to structure their packages in a manner that will suit their needs”.
Closing date: 18 January 2022
Applications can be forwarded to the Recruitment Officer at the RAF, Cape Town branch; e-mail address is CPTRecruitment@raf.co.za
INSTRUCTION TO PROSPECTIVE APPLICANTS
Indicate the name and the reference number for the position you are applying for on the subject line
Do not submit copies of qualifications and ID as these will be requested from shortlisted candidates on the interview date
Submit a short CV with a maximum of 5 pages
Please indicate your current salary and salary expectations if considered for the position.
NB:
The Road Accident Fund subscribes to the principles of employment equity and preference will be given to People with Disabilities.
Applicants who have not received any correspondence from us within six weeks from the closing date can consider themselves unsuccessful
Security Vetting shall be conducted on all prospective employees
It is the applicants’ responsibility to have foreign qualification evaluated by the South African Qualification Authority (SAQA) and to provide proof of such evaluation.
NB:
This position is a Six (6) Months Fixed Term Contract
