Front Desk Coordinator for Aesthetic spa and Plastic surgeons
Cape Town
Upmarket 5 star aesthetic clinic is looking for a friendly front desk coordinator for our spa and plastic surgeons.
Advantages:
Previous billing experience
Previous spa reception experience
Previous experience working for a plastic surgeon or Dermatologist
Previous cruise ship experience
Stock take experience
Duties:
Welcome each client to the clinic and enhance the client journey process
• Responsible for retail stock and professional stock usage
• Capture stock received and used
• Do daily high item stock count
• Load prepaid cards when POP’s come in
• Draw report with owing clients and send clients an invoice until payment is received
• Send reminders to Doctors patients two days ahead.
Assisting the Doctor during aesthetic procedures
• Follow up on quotes that’s been send out
• Follow up on drs clients that had procedures done
• Cash up
• Log leads
• Update client data
• Making sure the Doctor’s files are ready for the day
• Making sure clients signed consent forms online
• Take before and after images
• Manage Doctors bookings. – App times, duration, sequence, preps.
• All whatsapps to be answerd within an hour.
• Attend to general spa bookings, calls and queries.
• Send consent forms to hospital were necessary at least 3days before surgery
• Book theatre/anesthetist/assistant/implants/machines required for surgery at least one week before surgeries
• Send theatre list 2days before procedure bookings to hospital
• Make sure drs offices is stocked up before they start procedures. Make sure room is neat in between procedures.
Weekly Duties
• Follow up on online queries/leads
• Send leads report to Operations
• Follow up on treatment schedule quotes sent
• Follow up on outstanding stock orders
• Follow up on outstanding payments
• Send drs client feedback report
• Send accounts payment recon with invoices
• Book clients for pre opp a week before procedures and for follow up after procedures
• Capture stock immediately on zenoti when received and inform management when stock arrived
• Report incorrect or damaged stock to supplier immediately and follow up on collection
• Follow up on medical authorizations
• Send targets sheet to Operations
Hours:
Monday to Friday 9am-5pm
Every 2nd Saturday 9am-5pm
Salary:
R13 000-R15 000 depending on experience+ incentive bonus when targets are reached commission on retail sales
Benefits:
Half medical aid after 1 year
Full medical aid after 2years
Annuity fund after 5years
If you meet above requirements, please send a image with your cv to jeanettevs@scinmed.com
