To provide remote and onsite and Desktop technical support to Workstations and Network infrastructure, ensuring that the clients requirements are always met and their expectations exceeded.
RESPONSIBILITIES
Provide first and second level LAN & desktop support;
Install and configure new IT equipment;
Implementation, customization and maintenance of the remote software deployment;
Provide support to the enterprise’s local IT and software resources; and
Provide LAN & desktop advisory services to clients.
REQUIREMENTS
Grade 12 PLUS National Higher Certificate in IT (NQF Level 5) with A+/N+ either as a subject of the Certificate OR as a separate certification (expiry irrelevant.
Experience: At least one-year corporate experience in the Service Management / End User Support Environment, OR Call Centre Agent experience with 1 – 2 years relevant experience in the End User Computing services and related LAN Infrastructures Services. Maintenance and support service of the End User Computing Services relating to all LAN Infrastructure Services such as servers, desktops, LAN cabling, switches and other LAN peripherals.
Maintenance and support to ensure the availability of the services according to prescribed procedures, policies,
standards and SLA’s. Ensure the resolution of hardware and software service requests, incidents and problem within
End User Computing and all related LAN infrastructure.
Technical Competencies Description
Desktop operating systems and application Network cabling and telephony system Security software and hardware
Technical support and maintains of the application system(s), hardware and software End User Computer and LAN infrastructure principles and topology, Internet protocols, services and Routing and switching technologies ITIL Procedure, Policies and standards.
Skills: Application Development; Application Maintenance and Support; Customer Relationship Management; and
Hosting Management. Leadership Competencies: Customer Experience; and Collaboration; Outcomes driven;
Innovation; Planning and Organising; Creative Problem Solving; and Decision-making. Interpersonal/behavioural
competencies: Active listening; Attention to Detail; and Continuous Learning.
Must be in possession of a valid driver’s license and have vehicle available for business use.
Will be required to perform standby duties. May be required to perform Call Coordination duties.
HOW TO APPLY
Internal candidates must apply using this email address: Buyiswa.internalkznrecruitment@sita.co.za
External candidates must apply using this email address: kznrecruitment@sita.co.za
Closing Date: 02 August 2021
Location: Pietermaritzburg, KwaZulu-Natal
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