Location: Western Cape Regional Office
Job Description: CSOS/DCWC/08/2021
Closing Date: August 30, 2021
JOB DESCRIPTION
The Community Schemes Ombud Service Act (Act 9 of 2011) was promulgated on 11 June 2011 and provides for the establishment of the Community Schemes Ombud Service (“CSOS”) as a public entity. The CSOS has been classified as a Schedule 3A Public Entity in terms of the Public Finance Management Act (Act No.1 of 1999) (PFMA).
REQUIREMENTS
Grade 12 qualification
Diploma in office administration, certificate in data capturing or equivalent would be added as an advantage.
Knowledge of customer service
Knowledge of MS Office (Excel, Word, PowerPoint)
Planning and organising skills
Computer skills
Analytical skills
Innovative skills
Professionalism.
Excellent communication skills (verbal and written)
Attention to detail.
Honesty and Integrity.
KEY PERFORMANCE AREAS
Administration and filing
To register and capture all new applications to dispute resolution on the case management system accurately and correctly
Opening of new files
Issuing of payment letter to complaints
Liaison with complainants regarding their application
Responding to telephone and email queries
Filing of all finalised applications
General office support services to the department
Enquiries: Ms. Lindi Sibiya, Human Resources Manager, tel. (010) 593-0533.
Background checks on the preferred candidates will be conducted prior to an appointment.
HOW TO APPLY
Applications, including a covering letter and accompanied by a CV and certified copies of qualifications, must be addressed to the Human Resources Manager, Ms. Lindi Sibiya and e-mailed to: recruitment2@csos.org.za
CLOSING DATE: 30 August 2021
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