Salary: R15000
The Right Company are currently looking for a Customer Service Coordinator for a FMCG client on the West Rand
The duties will include but will not be limited to:
• Assists the technicians in raising of quotes and the creation of job cards
• Manages and reports on the progress of all repairs undertaken
• Provides dealers and end-users with feedback with respect to all work undertaken
• General administration and coordination with respect to service calls in the Service Centre
• Maintain a database of all workshops related information
• Creation of all order numbers for repairs sent to suppliers
• Contact customers for “Go-aheads” and follow ups on outstanding jobs with dealers.
REQUIREMENTS
• Grade 12/Matric
• Tertiary qualification highly beneficial
• At least 2 – 3 years customer service experience
• Computer literate
• High energy levels
Skills
• Able to work in a team
• Excellent command of the English language
• Excellent communication skills
• Excellent telephone skills
• Excellent interpersonal skills with the ability to handle pressure
• Attention to detail
• Able work under pressure
• Good time management skills
• Dependable individual
• Must be calm, level-headed and be able to work under pressure
• Be able to multi-task and meet tight deadlines
• Must be able to make decisions and react quickly to problems
• Have good written and oral communication
• Must be able to build good relationships with customers
HOW TO APPLY
maryann @ therightco. co.za
Please send updated CV in WORD together with a recent, professional head and shoulders photograph and recent references
**PLEASE DO NOT APPLY IF YOU DO NOT HAVE THE REQUIRED EXPERIENCE**
WHILST WE DO OUR BEST TO REPLY TO EACH APPLICATION, NON-COMPLIANCE WITH THE ABOVE REQUIREMENTS MAY BE CAUSE FOR OUR NON-RESPONSE
