REFERENCE NUMBER: MOT210922-12
BRANCH / DEPARTMENT: East London Airport
COMPANY: Europcar
JOB TYPE CLASSIFICATION: Fixed Term Contract
LOCATION – TOWN / CITY: East London Airport
JOB DESCRIPTION
The East London Airport branch of car rental company Europcar has a FIXED TERM CONTRACT opportunity available for a Customer Service Agent. At Europcar we are totally committed to providing car rental rates to our customers and service that lives up to our “Moving your Way” philosophy. The Customer Service Agent provides the first line of service to customers, assisting customers with the pickup and return of their rental vehicle, and with all other requests for assistance related to reservations, vehicle change-overs, during or post-rental queries etc. Suitable candidates will meet the minimum criteria for the role, with emphasis being on having some customer service experience to draw on to enable the commute to the airport outside of regular business hours due to the shift nature of the work. This role is rewarding for those who derive satisfaction from being of service, can cope well under pressure and have the ability and drive to consistently make customers feel special. If this is you, this role is the one for you!
POSITION OVERVIEW
The purpose of the position is to support the achievement of the branch’s targets through delivery of efficient and professional customer service and doing so in accordance with company quality management procedures.
QUALIFICATIONS AND EXPERIENCE
Minimum Experience:
• Minimum of 1 years front office/ customer service experience.
MINIMUM QUALIFICATION:
• Grade 12
• Tertiary qualification – desirable
MINIMUM REQUIREMENTS:
• Code 8 driver’s license – must have at least 1 years driving experience.
• Computer literate
• Bilingual or multilingual would be an advantage.
ESSENTIAL TO NOTE: The successful candidate must have be willing to work overtime/shifts/weekends when required. Due to the shift nature of the job and lack of public transport outside of normal business hours, candidates must have their own reliable means of transport.
SKILLS AND PERSONAL ATTRIBUTES
COMPETENCIES L:
• Communication skills in English (verbal and written)
• Excellent interpersonal skills, articulate and well-spoken.
• Customer focus and the ability to demonstrate initiative.
• Excellent telephone and face-to-face customer relations and counter selling skills.
• Good administrative skills
• Able to handle pressure and exhibit good time management skills, demonstrating a sense of urgency and commitment.
• Achieve high levels of accuracy and attention to detail.
• A team player that is effective in working with people of different cultures and backgrounds.
APPLY HERE:
https://motus.erecruit.co/candidateapp/Jobs/View/MOT210922-12
CLOSING DATE: 2021/09/30
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