Number of openings: 6
Closing date: 13 August 2021
To provide the required level of customer service to Clicks Group customers, to increase customer loyalty and elevate the Group’s reputation, thereby ensuring an increase in sales both online and in-store.
RESPONSIBILITIES
Assist with managing the various queues within the Freshdesk environment, including but not limited to Online Shopping, Social Media and Email Correspondence.
Resolving customer queries and complaints via various channels, including but not limited to Inbound & Outbound Calls, Emails, Social Media, Online Chat and Email Correspondence.
Meet customers’ expectations by being knowledgeable, professional and courteous at all times and through ensuring ‘first contact’ resolution
Assist with managing various mailboxes within the Clicks Group Customer Service Environment.
Submit weekly reports to the Team Leader detailing the number of interactions handled.
Performing daily checks of website when required – to ensure that customers are enjoying a seamless experience.
Any other reasonable ad-hoc duties requested from management.
Consumer Protection Act
Customer Service Principles
Protection of Personal Information Act
REQUIREMENTS
Excellent Communication Skills (oral and written) in English and one other South African language
Customer Service Orientation
Demonstrated flair for troubleshooting and out-of-the-box problem solving
Following instructions and Procedures
Relating and networking
Planning and Organising
Coping with Pressures and Setbacks
Entrepreneurial and Commercial Thinking
Working with people
Adhering to Principles and Values
Delivering Results and Meeting Customer Expectations
Essential: 5 years experience in a customer service environment
Desirable: 2 years experience in a Contact Centre with focuses on Social Media and/or Online Shopping support
Education:
Essential National Senior Certificate (Grade 12)
Contact Centre qualification
This position involves working shifts that may be scheduled between 07:30 and 21:00 and may include Saturdays, Sundays, and Public Holidays.
HOW TO APPLY
Apply online at:
https://careers.clicksgroup.co.za/applicant/index.php?controller=Adverts&method=view&advertid=23f79c72-089e-48ff-98a0-28031ddc0d0e
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