PSGs commitment to transform and embrace diversity is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce. In achieving our employment equity goals, we give preference to applicants from designated groups, and we encourage people with disability to apply.
Job description:
PSG has a great opportunity for an individual who will be responsible for telephonic and written support on the company client portals and PSG applications. You will be part of a team of support agents. The ideal candidate will have previous helpdesk experience, excellent telephone etiquette and financial services experience. PSG is a fast-paced environment, successful candidates need to be able to work in a team but also find solutions bases on previous cases to improve solution driven support.
Responsibilities:
Telephonic/written support of end users of PSG’s CRM system
Manage expectation of clients
Ticket resolution of tickets that come through the ticketing system
Make suggestions for improvements – identify recurring items to raise awareness and suggest possible solution to identify trends
Liaise between users and various departments to resolve problems or issues
Minimum requirements:
Grade 12 / NQF4 qualification
Diploma / Certificate in IT
Relevant helpdesk experience and helpdesk training within the financial services industry
Proficient in both spoken and written English and at least one other of the official South African languages
Excellent Computer literacy (MS Office)
Recommended requirements:
Agile / SCRUM experience
Competencies required:
Effective communication and knowledge sharing abilities
Attention to detail and accuracy
Communication and influencing skills
Results Orientated and driven to find solutions
Candidates interested must forward their CV with the vacancy title and location in the subject line to careers.wealth@psg.co.za by no later than 31 January 2022. If you are not contacted within 2 weeks of your application, please accept that your application was not successful.
