RESPONSIBILITIES
Answer incoming phone calls from customers and take appropriate action for every call
Strict adherence to scripts and standard operating procedures
Maintain customer satisfaction ratings based on explicit criteria established by the company.
Use company policies to determine if there can be immediate resolution to a customer problem or if that problem requires management involvement.
Enter data in the company’s computer platform to keep the record of each client updated
Routing incoming calls to the right resources
Complete call notes as needed
Obtain and evaluate all relevant data to handle complaints and inquiries.
Manage the administration, communicate and coordinate with the internal department.
QUALIFICATION
Grade 10 or higher
ADDITIONAL INFORMATION
This position is a full-time, fixed-term contract of 6 months.
REQUIREMENTS
Strong computer skills and general PC proficiency
Excellent attention to detail
Excellent communication and interpersonal skills vital to this role.
Ability to work on their own initiative or proactively as part of a team.
Strong team player skills
Strong learning abilities
Strong focus and experience in customer service
Fluency in both written and spoken English – excellent documentation skills required
Initiative and excellent problem-solving skills in a fast-paced environment.
The candidate must be proactive and possess excellent organizational skills.
WORKING HOURS
The hours will be from 8.30 a.m. to 5 p.m. from Monday to Friday.
HOW TO APPLY
Send the request to: janine@nexdirect.co.za
